Go Heroes

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Privact Policy & Terms of Services

Donations Policy

At Go Heroes Inc., we are committed to using our resources effectively and efficiently to further our mission of supporting and empowering our community. With this in mind, we have developed the following policy for the use of donations:

  1. All donations received by Go Heroes Inc. will be used exclusively for the purpose of supporting our programs and services, unless otherwise specified by the donor.
  2. No donations will be used to pay salaries to staff or directors. Staff and directors may be compensated for providing services that we charge for, but this compensation will be itemized and invoiced separate from our organization’s funds and will be paid directly by a client or customer.
  3. We will provide specific examples of the types of programs or services that our organization funds with donations to help donors understand the impact of their contributions.
  4. We will have systems in place to track and report on the use of donated funds, including budgeting software or accounting software and regular updates and reports to donors and stakeholders.
  5. We will be transparent in our financial reporting and make our financial records, including budget and financial reports, available to the public upon request.
  6. We will regularly review and assess our financial needs and allocate resources accordingly, with the goal of maximizing the impact of our efforts.
  7. In addition to donated funds, we will also seek out additional funding sources, such as grants or corporate sponsorships, to support our programs and services.
  8. We will engage with the community and stakeholders to get feedback on our programs and services and to identify areas for improvement, and foster strong relationships with partner organizations and other stakeholders to create opportunities for collaboration and mutual support.


Please note that sponsorships are different from donations. Donations are given with no expectation of anything in return, while sponsorships may involve a financial or in-kind contribution in exchange for certain benefits or exposure.

By following this policy, we hope to demonstrate our commitment to responsible financial management and to the communities we serve.

Privacy Policy

At Go Heroes Inc., we are committed to protecting the privacy of our website visitors and supporters. This privacy policy outlines how we collect, use, and protect personal information that we may collect through our website or other interactions with our organization.

Collection of personal information
We may collect personal information, such as name, email address, and mailing address, when you visit our website, make a donation, or sign up for our newsletter. We may also collect information about your location and device, such as IP address and browser type, for security and analytics purposes.

Use of personal information
We may use the personal information that we collect to:

  • Respond to inquiries or requests for information
  • Process donations or other transactions
  • Send updates or newsletters about our organization and its activities
  • Personalize the content and features of our website
  • Analyze and improve our website and services


Protection of personal information
We take appropriate measures to protect the personal information that we collect from unauthorized access, disclosure, or misuse. This includes implementing secure servers and encryption technologies to protect sensitive data.

We do not sell or rent personal information to third parties. We may share personal information with third parties that provide services to us, such as payment processors or email marketing providers, but only as necessary to perform these services.

We may also disclose personal information if required to do so by law or in response to a valid legal request.

Your rights
You have the right to access, update, or delete the personal information that we have collected about you. You also have the right to opt out of any communications from us at any time.

To exercise these rights, or if you have any questions or concerns about our privacy policy, please contact us at [email protected].

Changes to this privacy policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any updates to this policy on our website and encourage you to review it regularly.

This privacy policy is effective as of 12/1/2022 and applies to personal information collected through our website and other interactions with our organization.

Refund Policy

At Go Heroes Inc., we are committed to providing high-quality programs and services to our community. However, we understand that there may be circumstances in which a donor or supporter may request a refund for a donation or purchase made through our website or other channels.
Our refund policy is as follows:

  1. Requests for refunds must be made in writing and must include the donor’s name, contact information, and the reason for the request.
  2. Refund requests for donations will be considered on a case-by-case basis. In general, we will only issue refunds for donations that were made in error or were not used for their intended purpose.
  3. Refund requests for purchases, such as event tickets or merchandise, will be handled in accordance with applicable laws and regulations.
  4. Refunds will generally be issued in the same form as the original payment, unless otherwise agreed upon by the donor and Go Heroes Inc.
  5. Refunds may take up to 30 days to process, depending on the nature of the request and the payment method used.

We reserve the right to modify this refund policy at any time. Any changes to this policy will be posted on our website and will be effective upon posting.
If you have any questions or concerns about this policy, or if you would like to request a refund, please contact us at [email protected].

Go Heroes Code of Conduct

At Go Heroes Inc., we are committed to upholding the highest standards of professionalism and integrity in everything we do. As members of the Go Heroes Inc. community, we expect all individuals to behave in a manner that reflects the values and mission of our organization.
Our code of conduct applies to all members of our organization, including staff, volunteers, board members, and contractors. It also applies to our interactions with members of the public, including donors, clients, and partners.
We expect all individuals to:

  • Treat others with respect, kindness, and compassion
  • Maintain confidentiality and protect sensitive information
  • Act with honesty, integrity, and transparency
  • Avoid conflicts of interest and disclose any potential conflicts to the appropriate parties
  • Follow all laws, regulations, and policies that apply to our organization
  • Report any concerns or violations of this code of conduct to the appropriate parties

We take all reports of misconduct or violations of this code of conduct seriously and will take appropriate action to address them. This may include disciplinary action, up to and including termination of employment or other relationships with our organization.
We are committed to creating a safe, inclusive, and respectful community at Go Heroes Inc. and expect all members to uphold these values. If you have any questions or concerns about this code of conduct, please contact us at [email protected].

Social Media Policy

At Go Heroes Inc., we recognize the value of social media as a tool for engaging with our supporters and spreading our message. We also recognize the potential risks and challenges that come with using social media, and we have developed this policy to guide the use of social media by our organization and its representatives.
This policy applies to all social media accounts and profiles that are owned or managed by Go Heroes Inc., as well as to the personal social media accounts of our staff, board members, volunteers, and contractors.

Responsible use of social media
We expect all individuals who represent Go Heroes Inc. on social media to:

  • Adhere to our code of conduct and all other policies that apply to our organization
  • Protect the confidentiality and privacy of our clients, donors, and partners
  • Be respectful and professional in all interactions with others, including responding to comments or complaints in a timely and appropriate manner
  • Follow all laws and regulations that apply to our organization, including those related to advertising, fundraising, and privacy
  • Disclose any conflicts of interest that may arise in connection with their use of social media

We also encourage our representatives to:

  • Share updates and information about our organization and its activities
  • Engage with our followers and the public in a positive and respectful manner
  • Encourage others to support our mission and get involved with our organization


Limitations on personal use of social media
We recognize that our representatives may also use their personal social media accounts for personal purposes. However, we ask that they be mindful of how their personal online activity may reflect on our organization and follow these guidelines:

  • Do not post confidential or proprietary information about our organization or its activities
  • Do not post content that is inappropriate, offensive, or in violation of any laws or policies
  • Disclose any affiliations with Go Heroes Inc. in their social media profiles and be clear about the distinction between personal and professional views

We reserve the right to take appropriate action if an individual’s personal social media activity is deemed to be in violation of this policy or to be detrimental to the reputation of our organization.

Monitoring and enforcement
We may monitor the social media accounts and profiles that are owned or managed by our organization and may take appropriate action in response to any violations of this policy or other inappropriate content.
We also encourage our representatives to report any concerns or violations of this policy to the appropriate parties.
We reserve the right to modify this social media policy at any time. Any changes to this policy will be posted on our website and will be effective upon posting.

  • If you have any questions or concerns about this policy, please contact us at [email protected].

Affiliate Disclaimer

Go Heroes Inc. is a nonprofit organization that is dedicated to supporting and empowering our community. As such, we normally do not receive any financial compensation from the products or services that we recommend or promote on our website or social media platforms.

However, we may participate in affiliate programs or partnerships with certain companies. This means that if you click on a link to a product or service on our website or social media platforms and make a purchase, we may receive a small commission or other form of compensation.

We only recommend products or services that we believe will be of value to our supporters, and we strive to be transparent about any financial relationships that we may have. If you have any questions or concerns about our affiliate relationships, please don’t hesitate to contact us at [email protected].

Career Grant Program Policy

The Go Heroes Career Grant Program is designed to support veterans, first responders, and other heroes in their efforts to gain certifications and advance their careers.

To be eligible for a grant from Go Heroes, individuals must meet the following criteria:

  • Be a veteran, first responder, or other hero as defined by Go Heroes
  • Complete the application on the Go Heroes website
  • Be approved by the Go Heroes Grant Committee
  • Demonstrate financial need
  • Meet any other criteria as determined by Go Heroes


Grants may be used to cover the costs of certification or career training programs, including tuition not covered by programs such as the GI Bill, fees, and materials. Grants may not be used for personal expenses or other non-approved purposes.

If an individual receiving a grant does not meet the terms of the grant agreement, including completing the certification or career training program, they may be required to repay all or a portion of the grant. The terms of repayment will be determined on a case-by-case basis and will take into consideration the individual’s ability to pay.

Grant recipients must agree to the following terms as a condition of receiving the grant:

  • Complete the certification or career training program within a specified timeframe
  • Provide documentation of enrollment and progress in the program
  • Participate in any required follow-up activities, such as providing updates on their career progress
  • Commit to volunteering for Go Heroes for a timeframe that is meaningful to the applicant
  • Agree to any other terms as determined by Go Heroes


Grants are subject to funds availability and not guaranteed.
This policy is subject to change at any time at the discretion of Go Heroes.

By establishing this grant policy, Go Heroes is committed to supporting the career development efforts of veterans, first responders, and other heroes in our communities. We believe that providing access to education and training opportunities can be a powerful way to empower these individuals and help them succeed in their careers.

Sponsorship Policy

Go Heroes Inc. is grateful for the support of our sponsors, who help us to further our mission and achieve our goals. We have developed the following policy to guide our relationship with sponsors and the use of sponsorship funds:

  1. Sponsorship funds may be used for specific programs or initiatives, if designated by the sponsor.
  2. If a sponsor does not designate a specific use for the sponsorship funds, they will be added to our general fund and used to support our programs operations, and services in the most effective way possible.
  3. We will provide annual reports to sponsors on the use of their sponsorship funds, including the impact of their support.
  4. We will work with sponsors to develop mutually beneficial partnerships that align with our mission and values.
  5. We will respect the confidentiality of our sponsors and protect their privacy.
  6. We will disclose any conflicts of interest that may arise in connection with our sponsorships.

Please note that sponsorships are different from donations. Donations are given with no expectation of anything in return, while sponsorships may involve a financial or in-kind contribution in exchange for certain benefits or exposure.

By following this policy, we hope to foster strong, transparent, and mutually beneficial relationships with our sponsors. If you have any questions or concerns about this policy, please don’t hesitate to contact us at [email protected].